What should I do if I cannot access my paid subscription?
If you logged into your Promova account but only have access to free features, even though you own a Premium subscription, this may happen if the subscription was purchased using a different email address or account.
To resolve this:
- Sign out of your current account.
- Sign in using the email, Google Account, or AppleID associated with your subscription purchase.
If switching accounts does not resolve the issue, please get in touch with our Support Team at support@promova.com. Please include a screenshot or video recording to help us better understand your problem.