What should I do if I cannot access my paid subscription?

If you see only free content even though you purchased Premium, the most common reason is logging into the wrong account.

To fix this:

1. Sign out of your current account
2. Sign in using the same method you used to purchase the subscription, such as:
   • The correct email
   • Google Account
   • Apple ID
3. If you used Apple’s hidden email, log in using Sign in with Apple, not the masked email

If the issue persists, please contact our Support Team at [email protected] or via the Contact Us form below. Please include a screenshot or video recording to help us better understand your problem.