What should I do if I cannot access my Promova account?
If you cannot log into your account, please follow these steps:
- Ensure you use the correct authorization method (email, Google Account, Apple ID associated with your purchase).
- If your authorization method is an email, verify that you enter the correct password. If the password is incorrect or you don't remember it, click “Forgot password?”
If the issue concerns the account, ensure you sign in using the email, Google Account, or Apple ID associated with your subscription purchase.
For detailed instructions, please refer to this article.
If the issue persists, please get in touch with our Support Team at support@promova.com. Please include a screenshot or video recording to help us better understand your problem.