1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?

Self-learning Course

How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once?

How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?

How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?

How do I change my name? How do I change my password? Can I adjust my learning preferences?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

Where and how can you redeem your code?

What should I do if I cannot access my Promova account?

If you cannot log into your account, please follow these steps:

Ensure you use the correct authorization method (email, Google Account, Apple ID associated with your purchase).
If your authorization method is an email, verify that you enter the correct password. If the password is incorrect or you don't remember it, click “Forgot password?”

If the issue concerns the account, ensure you sign in using the email, Google Account, or Apple ID associated with your subscription purchase.

For detailed instructions, please refer to this article.

If the issue persists, please get in touch with our Support Team at support@promova.com. Please include a screenshot or video recording to help us better understand your problem.

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