What should I do if I cannot access my Promova account?

If you can’t log into your Promova account, try the steps below:

1. Check your login method

Make sure you use the same method you used during registration:

• Email + password
• Google Account
• Apple ID (including “Hide My Email” / Private Relay)

2. If logging in with email

• Make sure your email is spelled correctly
• If you forgot your password, tap “Forgot password?”

3. Apple “Hide My Email” (Private Relay)

If you signed up using Apple’s hidden email, you must log in with:

Sign in with Apple,

not your regular email address.

If the issue persists, please contact our Support Team at [email protected] or via the Contact Us form below. Please include a screenshot or video recording to help us better understand your problem.