1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?

Self-learning Course

How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once?

How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?

How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?

How do I change my name? How do I change my password? Can I adjust my learning preferences?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

Where and how can you redeem your code?

How can I update my payment details?

If you need to update your payment details to continue your subscription, the process depends on the platform you used for your purchase:

For purchases made via the AppStore, please follow these instructions to update the details directly in your Apple ID:
Update your payment method to your Apple ID

If you bought the subscription via the Play Store, please update the payment method directly within that platform:
Update your payment method to your Google Play Account

In case the subscription was paid via PayPal, you can update your card on PayPal following the instructions in this PayPal article.

If you paid via card on our website, please contact our Support team using the Contact Us form below to update your payment method.

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