1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?

Self-learning Course

What are self-learning courses?How many languages can I study?How do I change the language level?Can I take more than 1 course at once? What do I need to get started?How to choose a lesson in My Plan?How do I change the course or add a new one?How much time does a lesson take? Which skills can I train?How often do you add new lessons?How do I navigate the course feed?How can I learn English in English?

How do group lessons work?How many learners are in one group class?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?

How many people will be on the call?How often are the English-speaking practice classes?Where and how are the meetings held?What are the topics for the English-speaking club?What if I miss a meeting? What is the Conversation Club?

How do I change my name? Can I adjust my learning preferences? How do I change my password?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

Where and how can you redeem your code?

How do I change the course or add a new one?

To change the course, please click the Course Switcher icon in the right upper corner of the For You or My Plan tabs. You can also add new courses by clicking the Add button, then choose a language to learn, a language of explanations, and your level.

In addition, you can go to the Profile tab and add or change a course.

NOTE: If you do not have the For You and My Plan tabs, you need to update the app. Please go to the AppStore (for iOS) or Play Store (for Android), search for the Promova app, and click the update button next to it.

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