1 х 1 tutoring
How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?
Self-learning Course
What are self-learning courses?How many languages can I study?How do I change the language level?Can I take more than 1 course at once? What do I need to get started?How to choose a lesson in My Plan?How do I change the course or add a new one?How much time does a lesson take? Which skills can I train?How often do you add new lessons?How do I navigate the course feed?How can I learn English in English?
Group lessons
How do group lessons work?How many learners are in one group class?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?
Speaking club
How many people will be on the call?How often are the English-speaking practice classes?Where and how are the meetings held?What are the topics for the English-speaking club?What if I miss a meeting? What is the Conversation Club?
Account
How do I change my name? Can I adjust my learning preferences? How do I change my password?
Payments & Subscription
What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?
Tests
What are Promova tests?Can I take the same test twice?Are the results accurate?
Promo codes
Where and how can you redeem your code?

How do I resume my subscription?

If you have purchased your subscription via Apple Store, please follow these steps: 

  1. Open your mobile settings.
  2. Tap your name, then tap Subscriptions. 
  3. Tap the name of the subscription that you want to change. 
  4. If different types of subscriptions are available, a list will appear. Tap the type you want to choose. 
  5. Tap Purchase. 

 

If you have purchased your subscription via Google Play, please follow these steps: 

  1. Open the Google Play app. 
  2. At the top right, tap the profile icon. 
  3. Tap Payments & Subscriptions, then choose Subscriptions. 
  4. Select the subscription you want to resume. 
  5. Tap Resubscribe. 
  6. Follow the instructions. 

 

If your subscription was purchased directly from the Promova website, please contact our support team via email support@promova.com and we will directly assist you with the restoration of your Subscription
 

Can't find your answer?

Contact us