1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?

Getting Started

How do I enable the White Noise mode?How do I log into my Promova account?How can I change the FAQ language?On what platforms can I use Promova?How do I enable the Dyslexia mode?Can I use Promova for free?Why is AI Role Play not working?What is Promova?What should I do if my pronunciation cannot be analyzed?Why do I have an error message?How can I enable sound effects?How can I change the interface language?How can I sign up for Promova?

Self-learning Course

How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once?

How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?

How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?

How do I change my name? How do I change my password? Can I adjust my learning preferences?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

Where and how can you redeem your code?

What should I do if my pronunciation cannot be analyzed?

If you encounter the error message "We cannot analyze your pronunciation" while submitting a voice recording, follow these steps to resolve the issue:

Open the card containing the speaking quiz.
Locate the black button in the middle of the card.
Press the black button to start recording your voice.
Clearly speak the phrase displayed on the card once.
Press the button again to finalize the recording.
Once recorded, the system will send your voice clip for analysis using our machine-learning algorithm.

If the issue persists, ensure:

You are in a quiet environment free from background noise.
Your device's microphone is working correctly.
Permissions for microphone access are enabled in your device settings.

If the issue persists, please get in touch with our Support Team at support@promova.com. Please include a screenshot or video recording to help us better understand your problem. We will be happy to find a solution for you!

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