1 х 1 tutoring
How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?
Self-learning Course
How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once?
Group lessons
How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?
Speaking club
How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?
Account
How do I change my name? How do I change my password? Can I adjust my learning preferences?
Payments & Subscription
What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?
Tests
What are Promova tests?Can I take the same test twice?Are the results accurate?
Promo codes
Where and how can you redeem your code?

How can I delete my account?

If you wish to delete your account permanently, please follow the steps below.

Important Notes Before Deleting Your Account:

  • This action is irreversible.
  • All progress made within the app will be deleted, and you will be logged out of your account.
    Any website subscriptions linked to your email address will be automatically canceled with no possibility of restoration.
  • Refunds for payments made through our website are not available after the data associated with your account has been deleted.
  • Please note that in-app subscriptions are not automatically canceled. You need to cancel the renewal before deleting your account, you can find the instructions in this article.
  • In the mobile app, the "Delete My Data" button works the same as on the website only if your account is linked to the email connected to your subscription. Otherwise, only your current progress will be deleted, and you will be redirected to the onboarding page.

Deleting Your Account on the Website:

  • Sign in to the promova.com website using the email associated with your subscription.
  • Click the profile icon in the upper-right corner.
  • Navigate to Settings, then to the Manage My Personal Info tab.
  • Click the Delete My Data button.

Deleting Your Account in the Mobile App:

  • Open the Profile tab.
  • Go to Settings, then to the Manage My Personal Info tab.
  • Tap the Delete My Data button.

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