1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?

Getting Started

How do I enable the White Noise mode?How do I log into my Promova account?How can I change the FAQ language?On what platforms can I use Promova?How do I enable the Dyslexia mode?Can I use Promova for free?Why is AI Role Play not working?What is Promova?What should I do if my pronunciation cannot be analyzed?Why do I have an error message?How can I enable sound effects?How can I change the interface language?How can I sign up for Promova?

Self-learning Course

How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once?

How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?

How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?

How do I change my name? How do I change my password? Can I adjust my learning preferences?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

Where and how can you redeem your code?

Why do I have an error message?

Below, you will find troubleshooting instructions for different error messages. If these do not address your app-related problems, please reach out to us by clicking "Contact Us" at the end of the article.

"Oops, something went wrong" error message

This error message usually indicates that an outdated version of Promova is installed on the device. To resolve it, please install the latest version of the app by clicking the "Update" button next to the below:

Update Promova for iOS

Update Promova for Android

"Unable to login" error message

This error typically appears for one of the following reasons:

A wrong email address was used during login.
The account was originally created using Google Account or Apple ID, but login is attempted via email.

To resolve this issue:

Try using a different login method (e.g., "Sign in with Google" or "Sign in with Apple").
If the issue persists or you experience a different problem, please contact our Support team at support@promova.com. We’ll be happy to assist you in finding a solution!

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