1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do lessons with tutors work?Who are your tutors?How do I cancel my lesson?

Self-learning Course

How many languages can I study?What are self-learning courses?What do I need to get started?What is course feed? Can I take more than 1 course at once? How do I change the course or add a new one?Which skills can I train?How often do you add new lessons?How much time does a lesson take? How can I learn English in English?How do I navigate the course feed?

How do group lessons work?How many learners are in one group class?What materials are used during group lessons?What if I miss my group lesson?What if my group lesson is canceled?

What is the Conversation Club?How many people will be on the call?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What are the topics for the English-speaking club?

How do I change my name? How do I change my password? Can I adjust my learning preferences?

Payments & Subscription

What Payment methods do you offer?How do I cancel my subscription?How can I keep track of my payments and subscriptions?How do I resume my subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

Can I adjust my learning preferences?

Yes, of course you can. To do so just follow these steps:

Log in to your personal account.
Go to the ‘Learning schedule’ tab.
Change the preferences to your liking.

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