1 х 1 tutoring
How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?
Self-learning Course
What are self-learning courses?How many languages can I study?How do I change the language level?Can I take more than 1 course at once? What do I need to get started?How to choose a lesson in My Plan?How do I change the course or add a new one?How much time does a lesson take? Which skills can I train?How often do you add new lessons?How do I navigate the course feed?How can I learn English in English?
Group lessons
How do group lessons work?How many learners are in one group class?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?
Speaking club
How many people will be on the call?How often are the English-speaking practice classes?Where and how are the meetings held?What are the topics for the English-speaking club?What if I miss a meeting? What is the Conversation Club?
Account
How do I change my name? Can I adjust my learning preferences? How do I change my password?
Payments & Subscription
What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?
Tests
What are Promova tests?Can I take the same test twice?Are the results accurate?
Promo codes
Where and how can you redeem your code?

How do I reschedule a lesson?

To reschedule a lesson, please follow these steps: 

  1. Log into your personal account 
  2. Go to the "My tutor" tab 
  3. In the "Upcoming lessons" section choose the lesson you'd like to reschedule 
  4. In the top right corner click the three dots and choose "Reschedule lesson" 
  5. Pick a new date and time for your lesson
  6. Confirm the time and date change 

 

*Please note that free rescheduling is available only 24 hours prior to the start of the lesson.

Can't find your answer?

Contáctanos