1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do lessons with tutors work?Who are your tutors?How do I cancel my lesson?

Self-learning Course

How many languages can I study?What are self-learning courses?What do I need to get started?What is course feed? Can I take more than 1 course at once? How do I change the course or add a new one?Which skills can I train?How often do you add new lessons?How much time does a lesson take? How can I learn English in English?How do I navigate the course feed?

How do group lessons work?How many learners are in one group class?What materials are used during group lessons?What if I miss my group lesson?What if my group lesson is canceled?

What is the Conversation Club?How many people will be on the call?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What are the topics for the English-speaking club?

How do I change my name? How do I change my password? Can I adjust my learning preferences?

Payments & Subscription

What Payment methods do you offer?How do I cancel my subscription?How can I keep track of my payments and subscriptions?How do I resume my subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

What do I need for my lesson?

All you need is a desire to improve your English! Be ready to speak a lot and enjoy your lessons. As for the devices, you will need your phone, tablet, or your laptop / desktop computer. Make sure you also have a stable internet connection. You can use your headphones or speakers - whichever is more comfortable. We encourage our learners to use a camera, but you can always have it off if you prefer. If you learn better by writing, we also encourage you to have a pen and paper at your side to make notes.

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