1 х 1 tutoring
How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?
Self-learning Course
How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once?
Group lessons
How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?
Speaking club
How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?
Account
How do I change my name? How do I change my password? Can I adjust my learning preferences?
Payments & Subscription
What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?
Tests
What are Promova tests?Can I take the same test twice?Are the results accurate?
Promo codes
Where and how can you redeem your code?

What if I miss a meeting?

Sometimes, life gets in the way, and that's okay! However, we would appreciate it if you could give our support team a heads-up if you can't make it - this way, we can have someone else take your spot in the club. 

Can't find your answer?

Contact us