1 х 1 tutoring

How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?

Getting Started

How do I enable the White Noise mode?How do I log into my Promova account?How can I change the FAQ language?On what platforms can I use Promova?How do I enable the Dyslexia mode?Can I use Promova for free?Why is AI Role Play not working?What is Promova?What should I do if my pronunciation cannot be analyzed?Why do I have an error message?How can I enable sound effects?How can I change the interface language?How can I sign up for Promova?

Self-learning Course

How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once? How do I change the language of explanations?Can I skip a lesson or unit?Can I practice writing at Promova?How can I practice speaking with AI?

How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?

How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?

How do I change my name? How do I change my password? Can I adjust my learning preferences? What should I do if I cannot access my Promova account?What should I do if I cannot access my paid subscription?How can I delete my account?

Payments & Subscription

What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?How can I update my payment details?How can I get my invoice?What is the Promova Refund Policy?How can I purchase a Premium subscription?

What are Promova tests?Can I take the same test twice?Are the results accurate?

Where and how can you redeem your code?

What if I miss a meeting?

Sometimes, life gets in the way, and that's okay! However, we would appreciate it if you could give our support team a heads-up if you can't make it - this way, we can have someone else take your spot in the club.

Can't find your answer?