1 х 1 tutoring
How do you match tutors to students?What do I need for my lesson?How do I book a lesson?How do I reschedule a lesson?How do I cancel my lesson?
Getting Started
How do I enable the White Noise mode?How do I log into my Promova account?How can I change the FAQ language?On what platforms can I use Promova?How do I enable the Dyslexia mode?Can I use Promova for free?Why is AI Role Play not working?What is Promova?What should I do if my pronunciation cannot be analyzed?Why do I have an error message?How can I enable sound effects?How can I change the interface language?How can I sign up for Promova?
Self-learning Course
How do I change the language level?What are self-learning courses?How many languages can I study?What do I need to get started?How to choose a lesson in My Plan?Which skills can I train?How can I learn English in English?How do I change the course or add a new one?How often do you add new lessons?How much time does a lesson take? How do I navigate the course feed?Can I take more than 1 course at once?
Group lessons
How many learners are in one group class?How do group lessons work?What if my group lesson is canceled?What if I miss my group lesson?What materials are used during group lessons?
Speaking club
How many people will be on the call?What are the topics for the English-speaking club?Where and how are the meetings held?What if I miss a meeting? How often are the English-speaking practice classes?What is the Conversation Club?
Account
How do I change my name? How do I change my password? Can I adjust my learning preferences?
Payments & Subscription
What Payment methods do you offer?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?
Tests
What are Promova tests?Can I take the same test twice?Are the results accurate?
Promo codes
Where and how can you redeem your code?

How can I change the interface language?

You can change the interface language; however, it depends on what device you learn with Promova.

The app interface language matches your phone’s system language. To change the app’s language, update your device’s system language in the settings. When you choose a course, you can still pick the explanation language separately from the system language.

How to change the System language on Android:

Go to Settings.

  • Tap the "System" or "Personal" tab;
  • Choose "Languages & input";
  • Press "Languages";
  • Click "Add a language" and choose the language you would like to use;
  • Drag the chosen language to the top of the list.

How to change the System language on iOS:

Go to Settings.

  • Scroll through the list or use the search bar to find "Promova";
  • Once you open that page, tap on "Language";
  • Choose your preferred interface language from the list provided.

If you use the website version, please follow these steps:

  • Click your profile icon in the top-right corner.
  • Go to Settings.
  • Select your preferred website language from the options provided.

Can't find your answer?

Contáctanos